Your satisfaction is our top concern. If you are not satisfied with Fantasybox, please let us know.
Overview
Our refund and return policy lasts for 30 days. If it has been more than 30 days since your purchase, we cannot provide you with a refund or exchange. To qualify for a return, your item must be unused and in the same condition as when you received it.
Refunds
If you are not satisfied with the product after receiving it, please send an email to as soon as possible info@fantasyboxstore.com Tell us your question. We will reply to you within 24 hours. If you receive our return agreement, you can return the goods to the address provided in the email.
After we receive and inspect your return, we will send you another email notifying you that we have received the item you returned. We will also notify you of the approval or rejection of the refund.
If approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you have not received the refund yet, please double check your bank account first.
Then contact your credit card company, your refund may take some time to be officially posted.
Next, please contact your bank. There is usually some processing time before the refund is posted.
If you have completed all of these tasks but have not received a refund, please proceed through info@fantasyboxstore.com Contact us.
Shipping returns
Unfortunately, we are unable to pay for your return shipping cost. You will be responsible for paying for the shipping cost of the returned item.
Need help?
For issues related to refunds and returns, please contact info@fantasyboxstore.com contact us.